Refund policy

At LYFER, we want you to feel confident in what you choose.

If something isn't right with your order, we'll work with you to make it right. Where a product is faulty, damaged, or not as described, we'll provide a repair, replacement, or refund in accordance with Australian Consumer Law.

Faulty, Damaged or Not as Described

If something isn’t right, please contact us as soon as reasonably possible after discovering the issue.

info@lyferbrand.com with:

• Your order number
• A description of the issue
• Photos where possible

We’ll assess this promptly and guide you through the next steps.

Note that some products rely on compatibility with other items and devisces may vary depending on device size, camera placement, and accessories.

Change of Mind

We do not offer returns or exchanges for change of mind, including incorrect selection, sizing, or compatibility.

We encourage you to review product details carefully or reach out to us before purchasing, we’re here to help.

If you're unsure about sizing or have any questions about our products, don’t hesitate to reach out to us at info@lyferbrand.com, we’re here to help make sure you're confident in your choices before you buy LYFER products.

This Change of Mind Policy does not affect your rights under Australian Consumer Law.

Compatibility & Product Use

Some products are designed to work with a wide range of devices, accessories, or equipment. Compatibility may vary depending on your individual setup, including device dimensions, camera placement, cases, accessories, or third-party products.

Please check the product description carefully before purchasing or contact us if you're unsure. Send us an email at info@lyferbrand.com and we will help you out.

Where a product is not as described or does not perform as intended, we'll provide an appropriate remedy in accordance with Australian Consumer Law.

Refund Terms

If a product is confirmed to be faulty, damaged, or not as described, we will provide a repair, replacement, or refund as appropriate.

Once your item is received and assessed, we’ll notify you of the outcome. Approved refunds are processed within 10 business days, issued to the original payment method used for the purchase.

Bank processing times may vary.

How to Return an Item

If a return is approved, we’ll guide you through the process directly. Please do not return an item until we've confirmed the return instructions.

Items should be returned in original condition and packaging where possible. A trackable shipping method is recommended.

Return shipping costs will be covered where required under Australian Consumer Law.

Pre-order cancellations

Pre-orders may be cancelled before dispatch by contacting us at info@lyferbrand.com.

Once your pre-order has been dispatched, our standard Returns Policy applies.

This does not affect your rights under Australian Consumer Law.

Exchanges

Where an exchange is available, we'll guide you through the return process and help organise your replacement.

Lost or Missing Deliveries

If your order appears to be delayed or missing, please contact us as soon as possible. We'll work with the shipping provider to investigate and keep you updated throughout the process.

Where required under Australian Consumer Law, we'll provide an appropriate remedy if your order cannot be delivered.

Incorrect Items

If you've received the wrong item, please let us know within a reasonable time and we'll arrange to have the correct product sent to you.

Support

We stand by what we make and sell.

If something isn’t right, we’ll work with you to resolve it fairly and quickly. For any questions, contact us at info@lyferbrand.com.