Refund policy

At LYFER, we want you to feel confident in what you choose.

If your product arrives faulty, damaged, or not as described, we’ll make it right with a repair, replacement, or refund, in line with Australian Consumer Law.

Faulty, Damaged or Not as Described

If something isn’t right, please email us as soon as you can at info@lyferbrand.com with:

• Your order number
• A description of the issue
• Photos where possible

We’ll assess this promptly and guide you through the next steps.

Note that some products rely on compatibility with other items and devisces may vary depending on device size, camera placement, and accessories.

Change of Mind

We do not offer returns or exchanges for change of mind, including incorrect selection, sizing, or compatibility.

We encourage you to review product details carefully or reach out to us before purchasing, we’re here to help.

If you're unsure about sizing or have any questions about our products, don’t hesitate to reach out to us, we’re here to help make sure you're confident in your choices before you buy lyfer products.

Compatibility & Product Use

Some products are designed to work across a wide range of devices or uses.

Where compatibility is described as “most” or general use, this may vary depending on individual setups, including device size, camera placement, or accessories.

If you’re unsure, we recommend checking product details or contacting us before purchasing.

If a product is not as described or does not perform as it should, we will provide a remedy in line with Australian Consumer Law.

Refund Terms

If a product is confirmed to be faulty, damaged, or not as described, we will provide a repair, replacement, or refund as appropriate.

Once your item is received and assessed, we’ll notify you of the outcome. Approved refunds are processed within 10 business days to your original payment method.

Bank processing times may vary.

How to Return an Item

If a return is approved, we’ll guide you through the process directly.

Items should be returned in original condition and packaging where possible. A trackable shipping method is recommended.

Return shipping costs will be covered where required under Australian Consumer Law.

Exchanges

If an exchange is agreed, we’ll guide you through the return and help organise the replacement directly.

Support

We stand by what we make and sell.

If something isn’t right, we’ll work with you to resolve it fairly and quickly. For any questions, contact us at info@lyferbrand.com.